FAQ

About Us

Q: Who are you?
A: We are a metal decoration materials manufacturer based in Foshan, Guangdong, China, specializing in providing personalized custom stainless steel and metal decoration solutions. We offer tailored options for color, texture, patina effects, and more, ensuring that each project aligns perfectly with the client's design vision and functional requirements.

Q: What is your custom service?
A: Our core business is personalized customization, offering custom metal decoration panels for designers, artists, decor enthusiasts, and furniture manufacturers. Whether it's color, texture, size, or special surface effects (such as patina, hammered finishes, etc.), we tailor each product to meet your specific needs and project requirements.

Q: Where are you located? Do you serve global clients?
A: We are located in Foshan, Guangdong Province, China, and serve global markets including Europe, Southeast Asia, the Americas, and beyond. We offer convenient international shipping services, ensuring that your products are delivered on time.

Products and Custom Services

Q: What types of metal products do you offer?
A: We specialize in providing a wide range of custom metal decoration panels, including:

  • Color Stainless Steel Sheets (customized color and texture per client specifications)

  • Embossed Metal Panels (custom textures and patterns available)

  • Antique Finish Panels (adding a unique vintage effect)

  • Handcrafted Hammered Panels (each piece is a unique hand-crafted work)

These products are widely used for wall panels, ceiling decoration, cabinet doors, furniture, and more, perfectly matching various design styles and functional needs.

Q: How do you offer personalized customization services?
A: We provide comprehensive personalized customization services, which include:

  • Custom colors and surface effects (such as brushed, mirror finish, sandblasted, PVD coating, etc.)

  • Custom textures and patterns (such as embossed, hammered, antique finishes, etc.)

  • Custom sizes and processing (including special shapes and precise cutting)
    Each project is tailored according to the specific design vision and requirements of our clients, ensuring that every product perfectly matches the needs of the project.

Q: How do you ensure the quality of your custom products?
A: We follow a strict quality control process to ensure consistency in color, texture, and durability. All materials are sourced from high-quality suppliers, and each product undergoes meticulous sampling and rigorous quality checks to meet the highest standards.

Ordering and Samples

Q: How can I place an order or get a custom quote?
A: Please contact us via our website, email ([email protected]), or phone/WhatsApp (+86 181 2350 0527) with your project details. We will provide you with a custom quote and solution tailored to your needs.

Q: Can I get samples for evaluation before placing an order?
A: Yes, we offer sample services. You can request samples for project evaluation to ensure that the product meets your design requirements. Once the samples are confirmed, we will proceed with production based on your specifications.

Shipping and Delivery

Q: Do you offer international shipping?
A: Yes, we provide international shipping services to ensure that your custom metal decoration panels are delivered safely and on time.

Q: What is the typical production and delivery time?
A: Standard orders typically have a lead time of 25-35 days. Custom projects may take longer depending on the specific requirements, but we will confirm the estimated delivery time during the quoting process and ensure timely delivery.

Installation and Maintenance

Q: Do you provide installation services?
A: We provide product specifications and installation guidance, but we do not offer on-site installation services. We assist contractors and installation teams to ensure that the products are installed properly.

Q: How do I maintain and clean stainless steel surfaces?
A: We recommend using a mild cleaner and soft cloth to regularly wipe the surface. Avoid using abrasive tools that may damage or scratch the surface, ensuring that the surface effect remains intact over time.

Contact and Support

Q: How can I contact you?
A: You can reach us by email ([email protected]) or phone/WhatsApp (+86 181 2350 0527) to inquire about our custom services and get more information.

Q: What are your working hours?
A: We offer customer support services Monday to Saturday, from 9:30 AM to 7:30 PM (GMT+8).